Help Center

Help Center

Once your order has been fulfilled a tracking number will be sent to the email address used to place the order. Please be Don’t forget to check your spam and junk folders!

We will process and ship your order within 48 hours upon receiving it (excluding weekends & holidays). We offer standard, express and international shipping at checkout. Please note that we cannot guarantee arrival dates and are not responsible for any delays.

We’re extremely sorry that your order has still not arrived! We recommend first contacting your leasing office and neighbors (if applicable) and/or giving it a day or two as the post office may have updated the tracking prematurely. If you don’t receive it after that you can contact the shipping provider directly through this link:

We look forward to you receiving your order, please let us know if you require further assistance. Thank you!

Not totally in love with your item? No worries!

We are happy to accept a return or an exchange from your purchase that is unused, unwashed items in the original packaging with tags and within 30 days of your arrival date for US and international customers.